Mission

To provide quality and high efficient administrative services to the students of the Faculty of Law (FLL) so as to cope with its continuous development.

 

PP Service Target Groups

Students of FLL
Potential students of FLL

 

Performance Pledge

PP ServiceService Quality Indicator
Status ManagementApplication for Transfer of ProgrammeComplete within 5 working days after deadline of application
Application for Transfer of FacultyComplete within 15 working days after deadline of application
Application for Withdrawal from Study (Faculty)Complete within 3 working days
Application for Deferment of Study (Faculty)Complete within 3 working days
Course ManagementApplication for Exemption/ Course WaiverComplete within 10 working days after deadline of application
Course Retaking Applications for Master ProgrammeComplete within 4 working days

 

Implementation of Performance Pledge in Year 2020:

Service Quality IndicatorCompliance %Reason of not meeting targets / Remarks
Application for Transfer of FacultyComplete within 15 working days after deadline of application100%
Application for Exemption/ Course WaiverComplete within 10 working days after deadline of application100%
Application for Transfer of ProgrammeComplete within 5 working days after deadline of application100%
Course Retaking Applications for Master ProgrammeComplete within 4 working days100%

 

Scope of Services

– Handling applications from students;
– Addressing students enquiries and providing assistance;
– Providing students with the most updated Faculty related information, in a timely fashion.

 

Suggestions and Complaints

Please send your comments or complaints by either mail, fax or e-mail to:

– Dean of FLL; or
– Faculty Secretary of FLL; or
– FLL Suggestion Box.

 

Reference information / links